Why Do You Need Help with ServiceNow ROI?
Paying a premium for ServiceNow makes sense given the breadth of the platform and the opportunities it presents. Once deployed for IT, though, customers want to increase the value of their ServiceNow investment by making it relevant to employees. They try to achieve this by embracing a self-help capability—generally in the form of an employee portal.
Interestingly, most report service portal adoption between 10-15% with less than 1% of service desk calls being deflected.