In a major strategic move aimed at accelerating digital transformation, Infosys has partnered with AGCO, a global leader in the design, manufacture, and distribution of agricultural machinery. The collaboration focuses on redefining IT and HR operations transformation by integrating advanced digital technologies, automation, and streamlined service delivery models. This partnership signals a pivotal shift in how global manufacturing enterprises are embracing technology to drive operational agility and workforce empowerment.
As digital demands continue to grow, organizations like AGCO are placing increasing emphasis on modernizing both their backend systems and employee-facing platforms. The collaboration with Infosys aligns with AGCO’s long-term vision of building a future-ready, globally connected enterprise driven by insights, efficiency, and innovation.
AGCO’s Vision for a Digitally-Driven Enterprise
AGCO, a Fortune 500 agricultural manufacturing company headquartered in Duluth, Georgia, operates some of the most recognized equipment brands in the farming industry, including Massey Ferguson, Challenger, Fendt, and Valtra. With a vast global footprint and a commitment to “farmer-first” innovation, AGCO’s business success is deeply tied to its ability to leverage cutting-edge technology in both its operations and employee experiences.
The company’s vision for digital growth involves transforming its core processes, IT landscape, and human resource capabilities to become more data-centric, scalable, and responsive to dynamic industry challenges. This is where Infosys enters the picture with its expertise in large-scale operations transformation using cloud platforms, artificial intelligence (AI), and next-generation automation.
Infosys’ Role in IT and HR Modernization
Infosys, recognized globally for its digital services and consulting capabilities, brings to AGCO a robust portfolio of solutions designed to power operations transformation across multiple business domains. Through this collaboration, Infosys is tasked with reengineering AGCO’s IT support systems and human capital management (HCM) processes.
Infosys will lead the redesign of AGCO’s IT infrastructure and application management services using its Live Enterprise framework. This framework empowers organizations to become more agile and responsive by enabling real-time decision-making and hyper-productivity. The focus is on minimizing operational silos and maximizing integration across AGCO’s digital ecosystem.
For HR operations, Infosys aims to deliver a seamless experience through tools that support employee self-service, AI-driven talent analytics, digital onboarding, and intelligent case management. The approach combines process innovation with scalable cloud architectures, making it easier for AGCO to support a growing and geographically dispersed workforce.
AI-Enabled Digital Workplace Transformation
A major focus of the collaboration is the creation of a digital workplace that empowers employees with easy-to-use tools, access to knowledge systems, and AI-powered support. Infosys’ digital workplace services, embedded with conversational AI and automation, are set to enhance employee satisfaction and productivity at AGCO.
The operations transformation strategy includes enabling predictive analytics for proactive issue resolution, minimizing downtime in operations, and enhancing system reliability. Employees will also benefit from virtual support agents capable of resolving HR or IT-related queries, reducing dependency on manual helpdesk systems and improving resolution times.
Automation as the Backbone of Scalability
Automation sits at the heart of the Infosys-AGCO operations transformation roadmap. The deployment of robotic process automation (RPA) will reduce manual interventions in routine tasks such as payroll processing, leave management, and IT asset tracking. Infosys will utilize its AI and automation platform – Infosys Cortex – to bring intelligent automation into AGCO’s HR and IT workflows.
The advantage of this automation-centric model is not just in cost reduction but in enabling scale. As AGCO continues to expand globally, the IT and HR systems must be capable of supporting rapid onboarding, policy localization, and compliance without requiring complex overhauls. Automation enables this flexibility and helps build resilient and adaptable operations.
Cloud-First Approach to IT Modernization
To support the large-scale modernization effort, Infosys is leveraging a cloud-first strategy that transitions AGCO’s legacy systems to more agile and scalable cloud platforms. This transition is critical for effective operations transformation, enabling AGCO to adapt quickly to business needs, reduce infrastructure costs, and enhance cybersecurity.
The shift includes migrating critical workloads, databases, and business applications to cloud environments such as Microsoft Azure and AWS. This will improve accessibility, disaster recovery, and real-time analytics for AGCO’s teams worldwide. Furthermore, cloud-based HCM tools will offer better employee experiences, including mobile accessibility and multilingual support.
Data-Driven Decision Making
One of the core goals of this operations transformation initiative is to turn AGCO into a data-driven organization. Infosys is implementing analytics platforms and dashboards that provide leaders with actionable insights across IT performance, workforce engagement, and service utilization. These tools will help in identifying gaps, optimizing resource allocation, and forecasting future talent and technology needs.
The integration of machine learning (ML) models into HR systems will further enhance strategic decision-making. For instance, predictive analytics can help identify flight risks among employees, recommend personalized learning paths, and improve internal mobility programs. In IT operations, AI algorithms will assist in identifying system anomalies before they disrupt business services.
Unified Employee Experience Across Regions
As a global organization with employees across North America, Europe, South America, and Asia, AGCO requires a harmonized yet regionally adaptable employee experience. Infosys’ operations transformation strategy includes building a multilingual, intuitive employee service portal that centralizes IT support, HR services, payroll information, training resources, and policy updates.
By consolidating services into a single platform with integrated AI and automation, employees receive a consistent and efficient experience no matter where they are located. This localization-globalization balance enhances employee engagement and reduces administrative complexity for regional HR and IT teams.
Compliance and Governance at the Core
In today’s highly regulated business environment, any operations transformation must factor in global and local compliance mandates. Infosys brings deep regulatory expertise across industries and geographies, ensuring that AGCO’s transformation journey remains aligned with data privacy laws (such as GDPR), labor regulations, and IT security standards.
Infosys is also deploying built-in audit and tracking features that automatically log user activity, changes to data, and system access essential for maintaining a strong compliance posture. This level of governance provides AGCO with the tools needed to mitigate risks, respond to audits swiftly, and operate confidently in diverse markets.
Sustainability Through Digital Operations
Beyond performance and productivity, Infosys and AGCO are also collaborating to achieve sustainability goals. Through IT optimization, cloud migration, and automation, the operations transformation is expected to reduce AGCO’s carbon footprint by cutting down on paper use, physical infrastructure, and energy-intensive processes.
The integration of environmental performance dashboards and sustainability metrics into daily operations also helps AGCO report on its ESG (Environmental, Social, and Governance) targets more effectively. This transformation, therefore, not only supports economic goals but also reinforces AGCO’s commitment to responsible corporate citizenship.
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